Develop public and private web office for investment banks. Develop applications for business and customer relationship management, as well as applications for data analysis, reporting, and migration. Assure software quality, application support, central help desk support, and application integration. Coordinate of 2nd line of support for 18 1st line help-desks worldwide from central help-desk. Investigate, allocate, and escalate issues according to service level agreement. Manage and monitor cases. Coordinate integration engineers.
2002 - 2005